Refund Policy
Last updated: June 12, 2026
1. Free Trial
Eligible new accounts may receive a 15-day free trial. No subscription charge is made during the trial period. The plan selected during signup determines the applicable trial entitlement.
2. Subscription Charges
Subscriptions are billed in advance on a monthly or yearly basis. All ParlourPilot subscription prices are charged in INR. Applicable taxes or charges, where relevant, will be shown during checkout.
3. Monthly Subscriptions
Monthly subscriptions may be cancelled at any time. Cancellation stops future renewals. The current paid billing period normally remains active until its scheduled end date. Fees for the current monthly billing period are generally non-refundable.
4. Yearly Subscriptions
For an initial yearly subscription, a refund request may be submitted within 14 calendar days of the original annual charge. If approved, the refund will be calculated based on the unused portion of the annual subscription, less the applicable monthly subscription price for each completed month of use. After the 14-day period, yearly subscription fees are generally non-refundable.
5. Additional Branch Add-ons
Additional Branch add-ons are billed separately from the base plan. The refund and cancellation rules applicable to the associated billing period also apply to Additional Branch add-ons unless otherwise stated. An Additional Branch add-on provides +1 branch and +10 users and is not a separate base subscription plan.
6. Cancellation and Access
Cancelling a subscription normally prevents the next renewal and does not normally terminate access immediately. The customer generally retains access through the end of the current paid billing period unless access is restricted because of payment failure, suspension, violation of the Terms, or other valid account restrictions.
7. Refund Requests
Refund requests should be submitted from the registered account email to support@parlourpilot.com. Please include sufficient information to identify the business/account, payment, subscription and relevant transaction. Do not send sensitive card information by email.
8. Refund Processing
Approved refunds are returned through the original payment method, subject to the payment provider's procedures. Processing time may vary depending on the payment provider, bank or financial institution.
9. Payment Processor
Subscription and payment transactions are processed through Razorpay or the payment provider actually used by the transaction. Applicable provider procedures may affect payment/refund timing.
10. Exceptions
Refunds may be denied where the account has been terminated for material violation of the Terms; the request falls outside the applicable refund period; or the charge is otherwise non-refundable under the applicable subscription terms. Nothing in this policy is intended to exclude any refund right that cannot legally be excluded.
11. Contact
For billing or refund questions, contact support@parlourpilot.com.
This document is provided for transparency about how ParlourPilot operates. It should be reviewed by qualified legal counsel for the jurisdictions in which ParlourPilot operates or targets customers before being relied upon as the company's definitive contractual or privacy terms.